Agentic RPA
& Intelligent Process Automation
We replace brittle legacy screen-scraping bots with intelligent, vision-guided autonomous workers that adapt to UI changes, process unstructured emails and documents, and bridge modern APIs with legacy green-screen enterprise systems.
What We Delivered:
Automated Healthcare Claims Adjudication & Portal Sync
Client: Regional Healthcare Payor Network (450,000 Members) · Healthcare & Insurance Administration · 5-Week Production Rollout
The Core Bottleneck
Traditional UiPath bots broke twice a week whenever state portals updated login buttons or changed PDF layouts, requiring 3 full-time engineers just to maintain broken scripts.
The ModelScale Architecture
Replaced rigid XPath bots with vision-guided multi-modal agents that use visual object detection and LLM reasoning to navigate dynamic web forms and handle unexpected popups.
Key Production Components
- Browser-use agent running Playwright with visual grounding and DOM self-healing
- Optical character recognition reconciling faxed and scanned claim documentation
- Encrypted credentials vault with automated multi-factor authentication (MFA) solvers
Production Metrics
Virtually eliminated maintenance outages from UI changes
From 400 claims to 3,000 claims processed per day
Zero payment misallocations over 120,000 processed claims
Scope of Delivery & Architecture
Vision-Guided Web & Desktop Automation
Building automations that locate buttons, inputs, and tables visually, ensuring zero script failure when website CSS or layouts change.
Unstructured Document & Email Ingestion
Automatically reading incoming emails, PDFs, invoices, and spreadsheets, extracting structured JSON data with 99.8% precision.
Legacy Mainframe & Terminal Bridging
Connecting modern cloud APIs with green-screen terminal emulators, AS400 systems, and on-premise ERPs without costly software rewrites.
Audit Replay & Compliance Telemetry
Recording synchronized video captures, network logs, and step-by-step audit trails for every automated transaction.
Modern, Scalable Technology Foundation
- Playwright
- Puppeteer
- Browser-Use
- Selenium
- Claude 3.5 Sonnet Vision
- Tesseract OCR
- Qwen2-VL
- Temporal.io
- Celery
- Redis Queue
- Docker
How We Mobilize and Deliver
Phase 1: Process Shadowing & Exception Mapping
Recording human workflows, identifying edge cases, and mapping system permissions.
Phase 2: Vision Agent Build & Staging Validation
Developing visual selectors, exception fallback handlers, and MFA integration.
Phase 3: Unattended Production Rollout
Deploying scheduled unattended runners, audit logging, and human exception portal.
Transparent Engagement Tiers
Clear milestones, guaranteed IP ownership, and zero lock-in.
Single Workflow Automation
Automate a complex repetitive business workflow across web, desktop, and spreadsheets.
- Vision-guided self-healing automation
- Unstructured document / PDF extraction
- Exception dashboard with email alerts
- Full deployment to your infrastructure
Enterprise RPA Suite
PopularDeploy a fleet of cognitive software workers handling multi-system enterprise reconciliation.
- Up to 5 interconnected workflow automations
- Mainframe / legacy terminal emulator integration
- Automated MFA credential rotation
- Comprehensive video audit logging
- Dedicated Automation Engineer
Managed Automation Pod
Ongoing maintenance, new workflow builds, and 24/7 runner monitoring.
- Senior Automation Engineer & QA Specialist
- Guaranteed resolution of unexpected portal updates
- Unlimited minor script adaptations
Frequently Asked Questions
Why is Agentic RPA better than traditional tools like UiPath or Blue Prism?
Traditional RPA relies on fragile CSS/XPath selectors and breaks whenever a webpage updates a button or changes padding. Our vision-guided agents perceive the screen like a human and self-heal automatically.
How does the automation handle Two-Factor Authentication (2FA / MFA)?
We integrate with corporate TOTP authenticators, SMS webhook receivers, and secure hardware tokens to resolve MFA challenges dynamically within seconds.
What happens when an automation encounters an unexpected error?
The worker takes a full-resolution screen snapshot and DOM dump, logs the state to your incident queue, notifies your team via Slack or email, and gracefully resumes the remaining batch items.
Your next release runs on our stack.
Book a 30-minute strategy call. We'll audit one workflow, benchmark it against our best-of, and hand you a written roadmap — free.