Sub-380ms Inbound Lead Qualification & Calendar Booking Telephony Trunk
Full-duplex telephony agent handling high-concurrency qualification calls across 12 languages with natural voice interruption, live CRM RAG lookups, and instant human rep hand-off.
The Problem. The Build.
Prospective high-value buyers calling inbound experienced 8-minute hold times or were pushed to web forms with 40% drop-off. Competitors with instant reps were closing deals first.
We deployed Nova on a low-latency WebRTC and SIP trunk backbone. Using streaming ASR coupled with token-speculative LLM execution, Nova answers queries naturally, respects voice interruptions, and accesses Salesforce in real-time to qualify and book.
Production Outcomes
Every inbound call answered within 2 rings, zero queue wait
Versus average 4-minute human SDR pick-up time
Direct calendar booking rate from first call vs previous web form flow
What We Built Into It
Voice interruption handling — instantly pauses when caller speaks without robotic latency
Live CRM RAG — recalls prior email threads and contract tier before greeting caller
Post-call synthesis — summarizes sentiment, objections, and logs audio transcripts into HubSpot/Salesforce
Automated warm transfer bridging human reps in under 2 seconds
Regulatory disclaimers enforced dynamically per state/country recording laws
Technologies Used
High-Throughput Bulk Messaging Engine with 60-Second Instant Rollback
Your next release runs on our stack.
Book a 30-minute strategy call. We'll audit one workflow, benchmark it against our best-of, and hand you a written roadmap — free.